General applications 1: a simulation architecture with distributed controllers for cell-based manufacturing systems. - Hansoo Kim 001; SugJe Sohn; Ying Wang 013; Tolga Tezcan; Leon F. McGinnis; Chen Zhou 006 (WSC, 2002)

State Space Collapse in Many-Server Diffusion Limits of Parallel Server Systems and Applications. - Tolga Tezcan (2006)

Optimal Control of Distributed Parallel Server Systems Under the Halfin and Whitt Regime. - Tolga Tezcan (Math. Oper. Res., 2008)

Optimal control of parallel server systems with many servers in heavy traffic. - Jim G. Dai; Tolga Tezcan (Queueing Syst. Theory Appl., 2008)

Instability of FIFO in a simple queueing system with arbitrarily low loads. - Tolga Tezcan (Oper. Res. Lett., 2009)

Low-Cost Side Channel Remote Traffic Analysis Attack in Packet Networks. - Sachin Kadloor; Xun Gong 001; Negar Kiyavash; Tolga Tezcan; Nikita Borisov (ICC, 2010)

Dynamic Control of N-Systems with Many Servers: Asymptotic Optimality of a Static Priority Policy in Heavy Traffic. - Tolga Tezcan; Jim G. Dai (Oper. Res., 2010)

Staffing Call Centers with Uncertain Demand Forecasts: A Chance-Constrained Optimization Approach. - Itai Gurvich; James R. Luedtke; Tolga Tezcan (Manag. Sci., 2010)

Control of systems with flexible multi-server pools: a shadow routing approach. - Alexander L. Stolyar; Tolga Tezcan (Queueing Syst. Theory Appl., 2010)

Shadow-Routing Based Control of Flexible Multiserver Pools in Overload. - Alexander L. Stolyar; Tolga Tezcan (Oper. Res., 2011)

Stability analysis of parallel server systems under longest queue first. - Golshid Baharian; Tolga Tezcan (Math. Methods Oper. Res., 2011)

State Space Collapse in Many-Server Diffusion Limits of Parallel Server Systems. - Jim G. Dai; Tolga Tezcan (Math. Oper. Res., 2011)

Hazard Rate Scaling of the Abandonment Distribution for the GI/M/n + GI Queue in Heavy Traffic. - Josh Reed; Tolga Tezcan (Oper. Res., 2012)

Robust Design and Control of Call Centers with Flexible Interactive Voice Response Systems. - Tolga Tezcan; Banafsheh Behzad (Manuf. Serv. Oper. Manag., 2012)

Asymptotically optimal control of many-server heterogeneous service systems with $H_{2}^{*}$ service times. - Tolga Tezcan (Queueing Syst. Theory Appl., 2012)

Determining the Optimal Configuration of Hospital Inpatient Rooms in the Presence of Isolation Patients. - Edieal J. Pinker; Tolga Tezcan (Oper. Res., 2013)

Optimal Workflow Decisions for Investigators in Systems with Interruptions. - Gregory Dobson; Tolga Tezcan; Vera Tilson (Manag. Sci., 2013)

Stability analysis of N-model systems under a static priority rule. - Tolga Tezcan (Queueing Syst. Theory Appl., 2013)

Routing and Staffing in Customer Service Chat Systems with Impatient Customers. - Tolga Tezcan; Jiheng Zhang (Oper. Res., 2014)

The Complex Nature of Migration at a Conceptual Level: An Overlook of the Internal Migration Experience of Gebze Through Fuzzy Cognitive Mapping Method. - Tolga Tezcan (Fuzzy Cognitive Maps for Applied Sciences and Engineering, 2014)

Optimal sampling strategies in the coupon collector's problem with unknown population size. - Gregory Dobson; Tolga Tezcan (Ann. Oper. Res., 2015)

Approximations for Chat Service Systems Using Many-Server Diffusion Limits. - Leon Cui; Tolga Tezcan (Math. Oper. Res., 2016)

When to Use Provider Triage in Emergency Departments. - Michael F. Kamali; Tolga Tezcan; Ozlem Yildiz (Manag. Sci., 2019)

Service Systems with Heterogeneous Customers: Investigating the Effect of Telemedicine on Chronic Care. - Balaraman Rajan; Tolga Tezcan; Abraham Seidmann (Manag. Sci., 2019)

Can Yardstick Competition Reduce Waiting Times? - Nicos Savva; Tolga Tezcan; Ozlem Yildiz (Manag. Sci., 2019)

Hospital Readmissions Reduction Program Does Not Provide the Right Incentives: Issues and Remedies. - Kenan Arifoglu; Hang Ren; Tolga Tezcan (Manag. Sci., 2021)

Proactive Customer Service: Operational Benefits and Economic Frictions. - Kraig Delana; Nicos Savva; Tolga Tezcan (Manuf. Serv. Oper. Manag., 2021)

Routing and Staffing in Customer Service Chat Systems with Generally Distributed Service and Patience Times. - Zhenghua Long; Tolga Tezcan; Jiheng Zhang (Manuf. Serv. Oper. Manag., 2024)