Is Tom Cruise Threatened? An Empirical Study of the Impact of Product Variety on Demand concentration. - Tom Fangyun Tan; Serguei Netessine (ICIS, 2011)

When Does the Devil Make Work? An Empirical Study of the Impact of Workload on Worker Productivity. - Tom Fangyun Tan; Serguei Netessine (Manag. Sci., 2014)

Is Tom Cruise Threatened? An Empirical Study of the Impact of Product Variety on Demand Concentration. - Tom Fangyun Tan; Serguei Netessine; Lorin M. Hitt (Inf. Syst. Res., 2017)

When You Work with a Superman, Will You Also Fly? An Empirical Study of the Impact of Coworkers on Performance. - Tom Fangyun Tan; Serguei Netessine (Manag. Sci., 2019)

Fluid Teams and Knowledge Retrieval: Scaling Service Operations. - Melissa A. Valentine; Tom Fangyun Tan; Bradley R. Staats; Amy C. Edmondson (Manuf. Serv. Oper. Manag., 2019)

At Your Service on the Table: Impact of Tabletop Technology on Restaurant Performance. - Tom Fangyun Tan; Serguei Netessine (Manag. Sci., 2020)

The Impact of Workload on Operational Risk: Evidence from a Commercial Bank. - Yuqian Xu; Tom Fangyun Tan; Serguei Netessine (Manag. Sci., 2022)

M-Commerce, Sales Concentration, and Inventory Management. - Nitish Jain; Tom Fangyun Tan (Manuf. Serv. Oper. Manag., 2022)

Channel Changes Choice: An Empirical Study About Omnichannel Demand Sensitivity to Fulfillment Lead Time. - Stanley Frederick W. T. Lim; Fei Gao 007; Tom Fangyun Tan (Manag. Sci., 2024)