Organizational Blogs and the Human Voice: Relational Strategies and Relational Outcomes. - Tom Kelleher; Barbara M. Miller (J. Comput. Mediat. Commun., 2006)

Measuring consumer-perceived humanness of online organizational agents. - Lincoln Lu; Casey McDonald; Tom Kelleher; Susanna S. Lee; Yoo Jin Chung; Sophia Mueller; Marc Vielledent; Cen April Yue (Comput. Hum. Behav., 2022)