State-of-the-Art Analysis of Adopting AI-based Conversational Agents in Organizations: A Systematic Literature Review. - Tom Lewandowski; Jasmin Delling; Christian Grotherr; Tilo Böhmann (PACIS, 2021)

Design Knowledge for the Lifecycle Management of Conversational Agents. - Tom Lewandowski; Marvin Heuer; Pascal Vogel; Tilo Böhmann (Wirtschaftsinformatik, 2022)

Enhancing educational insights: A real-time data analytics stack for project-basedlearning. - Gian-Luca Gücük; Dejan Simic; Stephan Leible; Tom Lewandowski; Emir Kucevic (GI-Jahrestagung, 2023)

Towards Effective Conversational Agents: A Prototype-Based Approach for Facilitating Their Evaluation and Improvement. - Marvin Heuer; Tom Lewandowski; Emir Kucevic; Jannis Hellmich; Michael Raykhlin; Stefan Blum; Tilo Böhmann (HCI (23), 2023)

Rethinking Interaction with Conversational Agents: How to Create a Positive User Experience Utilizing Dialog Patterns. - Marvin Heuer; Tom Lewandowski; Joffrey Weglewski; Tom Mayer; Max Kubicek; Patrick Lembke; Simon Ortgiese; Tilo Böhmann (HCI (23), 2023)

Leveraging the Potential of Conversational Agents: Quality Criteria for the Continuous Evaluation and Improvement. - Tom Lewandowski; Mathis Poser; Emir Kucevic; Marvin Heuer; Jannis Hellmich; Michael Raykhlin; Stefan Blum; Tilo Böhmann (HICSS, 2023)

The AI-based Transformation of Organizations: The 3D-Model for Guiding Enterprise-wide AI Change. - Chikaodi Uba; Tom Lewandowski; Tilo Böhmann (HICSS, 2023)

Creating Common Ground: Formalizing and Designing Employee-driven Innovation Processes with Decision Points. - Stephan Leible; Tom Lewandowski; Emir Kucevic; Moritz Leon Witt (PACIS, 2023)

Enhancing conversational agents for successful operation: A multi-perspective evaluation approach for continuous improvement. - Tom Lewandowski; Emir Kucevic; Stephan Leible; Mathis Poser; Tilo Böhmann (Electron. Mark., 2023)

The Prompt-a-thon: Designing a Format for Value Co-Creation with Generative AI for Research and Practice. - Emir Kucevic; Constantin von Brackel-Schmidt; Tom Lewandowski; Stephan Leible; Lucas Memmert; Tilo Böhmann (HICSS, 2024)

A User-Based Study on the Acceptance of Artificial Intelligence-Based Decision-Support Systems. - Emir Kucevic; Stephan Leible; Tom Lewandowski; Constantin von Brackel-Schmidt; Felix Paul Ohlsen (PACIS, 2024)

Artificial Intelligence in Organizations: Managing the Lifecycle of Conversational Agents - Tom Lewandowski (2024)

Zwischen Forschung und Praxis: Fähigkeiten und Limitationen generativer KI sowie ihre wachsende Bedeutung in der Zukunft. - Stephan Leible; Gian-Luca Gücük; Dejan Simic; Constantin von Brackel-Schmidt; Tom Lewandowski (HMD Prax. Wirtsch., 2024)

Continuous value shaping: A boundary concept for innovating service innovation approaches. - Tilo Böhmann; Angela Roth; Gerhard Satzger; Carina Benz; Daniel Beverungen; Andreas Boes; Christoph F. Breidbach; Martin Gersch; Gerhard Gudergan; Jens Hogreve; Christian Kurtz; Barbara Langes; et al. (Electron. Mark., 2025)