Component-based performance modeling of a storage area network. - Nava Aizikowitz; Alex Glikson; Ariel Landau; Bilha Mendelson; Tommy Sandbank (WSC, 2005)

Understanding customer behavior using indoor location analysis and visualization. - Avi Yaeli; Peter Bak; Guy Feigenblat; Sima Nadler; Haggai Roitman; Gilad Saadoun; Harold J. Ship; Doron Cohen 001; Omri Fuchs; Shila Ofek-Koifman; Tommy Sandbank (IBM J. Res. Dev., 2014)

Neural Response Generation for Customer Service based on Personality Traits. - Jonathan Herzig; Michal Shmueli-Scheuer; Tommy Sandbank; David Konopnicki (INLG, 2017)

EHCTool: Managing Emotional Hotspots for Conversational Agents. - Tommy Sandbank; Michal Shmueli-Scheuer; Jonathan Herzig; David Konopnicki; Rottem Shaul (IUI Companion, 2017)

Exploring the Universe of Egregious Conversations in Chatbots. - Michal Shmueli-Scheuer; Tommy Sandbank; David Konopnicki; Ora Peled Nakash (IUI Companion, 2018)

On the Expression of Agent Emotions in Customer Support Dialogs in Social Media. - Michal Shmueli-Scheuer; Jonathan Herzig; Tommy Sandbank; David Konopnicki (IUI Companion, 2018)

Detecting Egregious Conversations between Customers and Virtual Agents. - Tommy Sandbank; Michal Shmueli-Scheuer; Jonathan Herzig; David Konopnicki; John T. Richards; David Piorkowski (NAACL-HLT, 2018)

Bot2Vec: Learning Representations of Chatbots. - Jonathan Herzig; Tommy Sandbank; Michal Shmueli-Scheuer; David Konopnicki (*SEM@NAACL-HLT, 2019)

Detecting Persuasive Arguments based on Author-Reader Personality Traits and their Interaction. - Michal Shmueli-Scheuer; Jonathan Herzig; David Konopnicki; Tommy Sandbank (UMAP, 2019)