A Study of Delay Factors in CSCW Applications and Their Importance. - Tone Ingvaldsen; Espen Klovning; Miles Wilkins (IDMS, 1998)

Determining the causes of end-to-end delay in CSCW applications. - Tone Ingvaldsen; Espen Klovning; Miles Wilkins (Comput. Commun., 2000)