Automating SLA modeling. - Tony Chau; Vinod Muthusamy; Hans-Arno Jacobsen; Elena Litani; Allen Chan; Phil Coulthard (CASCON, 2008)

SLA-driven business process management in SOA. - Vinod Muthusamy; Hans-Arno Jacobsen; Tony Chau; Allen Chan; Phil Coulthard (CASCON, 2009)