A Methodology to Structure Ill-Structured Processes: Performance Centered Design. - Anne P. Massey; Mitzi M. Montoya-Weiss; Tony M. O'Driscoll (HICSS, 2001)

Performance-Centered Design of Knowledge-Intensive Processes. - Anne P. Massey; Mitzi M. Montoya-Weiss; Tony M. O'Driscoll (J. Manag. Inf. Syst., 2002)

Knowledge Mangement in Pursuit of Performance: Insights from Nortel Networks. - Anne P. Massey; Mitzi M. Montoya-Weiss; Tony M. O'Driscoll (MIS Q., 2002)