Features for Social CRM Technology - An Organizational Perspective. - Torben Küpper; Reinhard Jung; Tobias Lehmkuhl; Alexander Wieneke (AMCIS, 2014)

Performance Measures for Social CRM: A Literature Review. - Torben Küpper; Reinhard Jung; Tobias Lehmkuhl; Sebastian Walther; Alexander Wieneke (Bled eConference, 2014)

Measuring the Success of Social CRM - First Approach and Future Research. - Torben Küpper (ICEIS (2), 2014)

Social CRM Performance Model: An Empirical Evaluation. - Torben Küpper; Tobias Lehmkuhl; Nicolas Wittkuhn; Alexander Wieneke; Reinhard Jung (Bled eConference, 2015)

Assessment Schema for Social CRM Tools: An Empirical Investigation. - Torben Küpper; Alexander Wieneke; Nicolas Wittkuhn; Tobias Lehmkuhl; Reinhard Jung (Bled eConference, 2015)

Social CRM Performance Dimensions: A Resource-based View and Dynamic Capabilities Perspective. - Nicolas Wittkuhn; Tobias Lehmkuhl; Torben Küpper; Reinhard Jung (Bled eConference, 2015)

Technology Use of Social Media within Customer Relationship Management: An Organizational Perspective. - Torben Küpper; Tobias Lehmkuhl; Alexander Wieneke; Reinhard Jung (PACIS, 2015)

Evaluating Social CRM Performance: An Organizational Perspective. - Torben Küpper; Alexander Wieneke; Tobias Lehmkuhl; Reinhard Jung (PACIS, 2015)

Measuring Social CRM Performance: A Preliminary Measurement Model. - Torben Küpper; Torsten Eymann; Reinhard Jung; Tobias Lehmkuhl; Sebastian Walther; Alexander Wieneke (Wirtschaftsinformatik, 2015)