Messaging And Formality: Will IM Follow in the Footsteps of Email? - Tracey Lovejoy; Jonathan Grudin (INTERACT, 2003)

Managing international user research. - Alexandra Mack; Susan M. Dray; Patrick Larvie; Tracey Lovejoy; Girish V. Prabhu; Christian Sturm 001 (CHI Extended Abstracts, 2006)