Investigating Customer Loyalty in Service Failure-Recovery Encounter: The Moderating Role of Customer Coproduction. - Ho-Yan Kwan; Noel Yee-Man Siu; Tracy Jun-Feng Zhang (ICSSI, 2013)

Cultural Consumption and Consumer Well-Being: Implications from the Self-Determination Theory. - Noel Yee-Man Siu; Tracy Jun-Feng Zhang; Candy Ka-Yan Ho; Ho-Yan Kwan (ICSSI, 2013)