Modelling Service Quality of Internet Service Providers during COVID-19: The Customer Perspective Based on Twitter Dataset. - Bagus Setya Rintyarna; Heri Kuswanto; Riyanarto Sarno; Emy Kholifah Rachmaningsih; Fika Hastarita Rachman; Wiwik Suharso; Triawan Adi Cahyanto (Informatics, 2022)