Exponentially weighted moving average control charts for monitoring customer service quality comments. - Triss Ashton; Nicholas E. Evangelopoulos; Victor R. Prybutok (Int. J. Serv. Stand., 2013)

Predicting eBook purchases of heterogeneous social groups in a social network site using network metrics. - Jongtae Yu; Dong-Yop Oh; Triss Ashton; Yang Wang (Int. J. Mob. Commun., 2023)