Outpatient appointment scheduling in presence of seasonal walk-ins. - Tugba Cayirli; Evrim Didem Günes (J. Oper. Res. Soc., 2014)

Modeling queues with simulation versus M/M/C models. - Kum-Khiong Yang; Joyce Mei Wan Low; Tugba Cayirli (J. Serv. Sci. Res., 2014)

Predicting the performance of queues-A data analytic approach. - Kum-Khiong Yang; Tugba Cayirli; Joyce Mei Wan Low (Comput. Oper. Res., 2016)

Managing clinic variability with same-day scheduling, intervention for no-shows, and seasonal capacity adjustments. - Kum-Khiong Yang; Tugba Cayirli (J. Oper. Res. Soc., 2020)