Predicting developers' IDE commands with machine learning. - Tyson Bulmer; Lloyd Montgomery; Daniela E. Damian (MSR, 2018)

Customer support ticket escalation prediction using feature engineering. - Lloyd Montgomery; Daniela E. Damian; Tyson Bulmer; Shaikh Quader (Requir. Eng., 2018)

Author Correction: Customer support ticket escalation prediction using feature engineering. - Lloyd Montgomery; Daniela E. Damian; Tyson Bulmer; Shaikh Quader (Requir. Eng., 2020)