Learning successful implementation of Chatbots in businesses from B2B customer experience perspective. - Vaishali Kaushal; Rajan Yadav (Concurr. Comput. Pract. Exp., 2023)

Determining the causes of user frustration in the case of conversational chatbots. - Sakhhi Chhabra; Vaishali Kaushal; Smitha Girija (Behav. Inf. Technol., 2025)