Investigating the Role and Impact of Disfluency on Summarization. - Varun Nathan; Ayush Kumar; Jithendra Vepa (EMNLP (Industry Track), 2023)

What questions are my customers asking?: Towards Actionable Insights from Customer Questions in Contact Center Calls. - Varun Nathan; Devashish Deshpande; Ayush Kumar; Cijo George; Jithendra Vepa (INTERSPEECH, 2023)

Tailored Real-Time Call Summarization System for Contact Centers. - Aashraya Sachdeva; Sai Nishanth Padala; Anup Pattnaik; Varun Nathan; Cijo George; Ayush Kumar; Jithendra Vepa (INTERSPEECH, 2023)

Towards Probing Contact Center Large Language Models. - Varun Nathan; Ayush Kumar; Digvijay Ingle; Jithendra Vepa (CoRR, 2023)