Predictive Monitoring in Process Mining Using Deep Learning for Better Consumer Service. - Vasanth Yarlagadda; Abishi Chowdhury; Amrit Pal; Shruti Mishra; Sandeep Kumar Satapathy; Sung-Bae Cho; Sachi Nandan Mohanty; Ashit Kumar Dutta (IEEE Trans. Consumer Electron., 2024)