Managing Service Systems with an Offline Waiting Option and Customer Abandonment. - Vasiliki Kostami; Amy R. Ward (Manuf. Serv. Oper. Manag., 2009)

Speed-Quality Trade-Offs in a Dynamic Model. - Vasiliki Kostami; Sampath Rajagopalan (Manuf. Serv. Oper. Manag., 2014)

Pricing and Capacity Allocation for Shared Services. - Vasiliki Kostami; Dimitris Kostamis; Serhan Ziya (Manuf. Serv. Oper. Manag., 2017)

If You Love Your Agents, Set Them Free: Task Discretion in Online Workplaces. - Vasiliki Kostami (Manag. Sci., 2024)