Do online reviews still matter post-purchase? - Hongfei Liu; Chanaka Jayawardhena; Victoria-Sophie Osburg; Mujahid Mohiuddin Babu (Internet Res., 2020)

The Role of Technical and Process Quality of Chatbots: A Case Study from the Insurance Industry. - Tommi Pirilä; Joni Salminen; Victoria-Sophie Osburg; Vignesh Yoganathan; Bernard J. Jansen (HICSS, 2022)

Effects of gender congruity in human-robot service interactions: The moderating role of masculinity. - Valentina Pitardi; Boris Bartikowski; Victoria-Sophie Osburg; Vignesh Yoganathan (Int. J. Inf. Manag., 2023)

Digital influencers in different cultural contexts: effects of authenticity and value perceptions. - Mahesh Gadekar; Mbaye Fall Diallo; Victoria-Sophie Osburg (Internet Res., 2025)

Societal Attitudes Toward Service Robots: Adore, Abhor, Ignore, or Unsure? - Vignesh Yoganathan; Victoria-Sophie Osburg; Andrea Fronzetti Colladon; V. Charles; Waldemar Toporowski (CoRR, 2025)