A Call Center Uses Simulation to Drive Strategic Change. - Robert M. Saltzman; Vijay Mehrotra (Interfaces, 2001)

Call center simulations: call center simulation modeling: methods, challenges, and opportunities. - Vijay Mehrotra; Jason Fama (WSC, 2003)

A Manager-Friendly Platform for Simulation Modeling and Analysis of Call Center Queueing Systems. - Robert Saltzman; Vijay Mehrotra (WSC, 2004)

Performance measures for service systems with a random arrival rate. - Samuel G. Steckley; Shane G. Henderson; Vijay Mehrotra (WSC, 2005)

Managing trade-offs in call center agent scheduling: methodology and case study. - Robert Saltzman; Vijay Mehrotra (SCSC, 2007)

Lessons from Mission-Critical Spreadsheets. - Thomas A. Grossman; Vijay Mehrotra; Özgür Özlük (Commun. Assoc. Inf. Syst., 2007)

OR Process Skills Transform an Out-of-Control Call Center into a Strategic Asset. - Vijay Mehrotra; Thomas A. Grossman (Interfaces, 2009)

Towards Evaluating the Quality of a Spreadsheet: The Case of the Analytical Spreadsheet Model - Thomas A. Grossman; Vijay Mehrotra; Johncharles Sander (CoRR, 2011)

Routing to Manage Resolution and Waiting Time in Call Centers with Heterogeneous Servers. - Vijay Mehrotra; Kevin Ross; Geoffrey S. Ryder; Yong-Pin Zhou (Manuf. Serv. Oper. Manag., 2012)

A Student-Centered Approach to the Business School Management Science Course. - Thomas A. Grossman; Vijay Mehrotra; Mouwafac Sidaoui (INFORMS Trans. Educ., 2016)

Alternative Spreadsheet Model Designs for an Operations Management Model Embedded in a Periodic Business Process. - Thomas A. Grossman; Vijay Mehrotra; Mouwafac Sidaoui (CoRR, 2018)

Staffing call centers under arrival-rate uncertainty with Bayesian updates. - Jing Zan; John J. Hasenbein; David P. Morton; Vijay Mehrotra (Oper. Res. Lett., 2018)

A Use Case-Engineering Resources Taxonomy for Analytical Spreadsheet Models. - Thomas A. Grossman; Vijay Mehrotra (CoRR, 2023)