The integration of business intelligence and knowledge management. - William F. Cody; Jeffrey T. Kreulen; Vikas Krishna; W. Scott Spangler (IBM Syst. J., 2002)

Extending Groupware for OLAP: Where Did My Time Go? - Stefan Edlund; Daniel Alexander Ford; Vikas Krishna; Sunitha Kambhampati (ICEIS (1), 2003)

Towards smarter documents. - Vikas Krishna; Prasad M. Deshpande; Savitha Srinivasan (CIKM, 2004)

Dynamic Interest Profiles: Tracking User Interests Using Personal Information. - Justin Lessler; Stefan Edlund; Joann Ruvolo; Vikas Krishna (ICEIS (2), 2004)

Eclipse modeling framework for document management. - Neil H. Boyette; Vikas Krishna; Savitha Srinivasan (ACM Symposium on Document Engineering, 2005)

Web-Log-Driven Business Activity Monitoring. - Savitha Srinivasan; Vikas Krishna; Scott Holmes (Computer, 2005)

Towards a Low-Cost High-Quality Service Call Architecture. - Isaac K. Cheng; Neil H. Boyette; Vikas Krishna (IEEE SCC, 2006)

Towards Scaleable and Adaptive Document Routing Services. - Deepak Ramachandran; Neil H. Boyette; Isaac K. Cheng; Vikas Krishna; Savitha Srinivasan (IEEE SCC, 2006)

Intelligent Document Gateway - A Ser vice System Analysis. - Vikas Krishna; John Bailey; Ana Lelescu (IEEE SCC, 2007)

Towards and Agile Service System for a Global Call Center. - Isaac K. Cheng; Vikas Krishna; Neil H. Boyette; Joel Bethea (BPSC, 2007)

A Model and Rule Driven Approach to Service Integration with Eclipse Modeling Framework. - Isaac K. Cheng; Neil H. Boyette; Joel Bethea; Vikas Krishna (ICSOC, 2007)

Extracting relevant named entities for automated expense reimbursement. - Guangyu Zhu; Timothy J. Bethea; Vikas Krishna (KDD, 2007)

The pursuit of value co-creation: Engineering service applications to achieve customer satisfaction. - Yolanda A. Rankin; Neil H. Boyette; Isaac K. Cheng; Vikas Krishna (SOLI, 2009)

Introduction of the Science of Service Systems. - Haluk Demirkan; James C. Spohrer; Vikas Krishna (The Science of Service Systems, 2011)

Service and Science. - James C. Spohrer; Haluk Demirkan; Vikas Krishna (The Science of Service Systems, 2011)