An Innovative Model for Object-Oriented Costs Estimating. - Vincenzo Giliberti; Michele Gorgoglione; Raffaele Vitulli (LMO, 1997)

Topic Modeling for Automatic Analysis of Natural Language: A Case Study in an Italian Customer Support Center. - Gabriele Papadia; Massimo Pacella; Vincenzo Giliberti (Algorithms, 2022)

Assisting the Assistant: A Cobot for Voice Customer Support. - Mario Corrado; Vincenzo Giliberti; Manuel Gozzi; Vincenzo Lanzolla; Guido Vetere; Domenico Zurlo (HHAI, 2023)

VO.I.C.E. FIRST: Supporting Human Assistants with Real-Time Voice Understanding. - Mario Corrado; Vincenzo Giliberti; Manuel Gozzi; Vincenzo Lanzolla; Guido Vetere; Domenico Zurlo (MetroXRAINE, 2023)

A Comparison of Different Topic Modeling Methods through a Real Case Study of Italian Customer Care. - Gabriele Papadia; Massimo Pacella; Massimiliano Perrone; Vincenzo Giliberti (Algorithms, 2023)