Evaluating Government Services Based on User Perspective. - Vanessa De Andrade Soares; Gabriela Yukari Iwama; Vitor Gomes Menezes; Marília Miranda Forte Gomes; Glauco Vitor Pedrosa; Wander C. M. Pereira da Silva; Rejane Maria da Costa Figueiredo (DG.O, 2019)

A Quality Management-Based Approach to Evaluate Public Services: A Case Study in Brazil. - Glauco Vitor Pedrosa; Vitor Gomes Menezes; Rejane Figueiredo (HICSS, 2020)

A Systematic Review of Indicators for Evaluating the Effectiveness of Digital Public Services. - Glauco Vitor Pedrosa; Ricardo Ajax Dias Kosloski; Vitor Gomes Menezes; Gabriela Yukari Iwama; Wander C. M. Pereira da Silva; Rejane M. da C. Figueiredo (Inf., 2020)

Evaluation of Public Services Considering the Expectations of Users - A Systematic Literature Review. - Vitor Gomes Menezes; Glauco Vitor Pedrosa; Marcos P. P. da Silva; Rejane M. da C. Figueiredo (Inf., 2022)