Quantitative analysis of impacts of employee engagement on continuance and normative commitment. - Daniel A. Cernas Ortiz; Wai Kwan Lau; Hong Qin 005 (Int. J. Serv. Stand., 2013)

The Quality Amplification Challenge: Throughput Time's Effect on Quality Variability and Quality Loss. - Zhen Li; Pamela Rogers; Wai Kwan Lau (Int. J. Strateg. Decis. Sci., 2020)