KNOVA: modelling the knowledge value-added factors that influence business process performance in organisations. - Tony Holden; Paul Wilhelmij; Wai Yee Chow; J. Cross; R. Schade (HICSS (4), 1995)

Using insurance to create trust on the Internet. - Fang-Fang Tang; Marcel G. Thom; Liang Toon Wang; Joai Ching Tan; Wai Yee Chow; Xiaoyun Tang (Commun. ACM, 2003)