Build Sentiment Classification Prediction Model for O2O Service. - Long-Sheng Chen; Wan-Ting Chien; Hua-Nan Chang (ICIBE, 2017)

Identifying important factors affecting O2O customers trust from textual reviews. - Wan-Ting Chien; Goutam Chakraborty; Long-Sheng Chen (iCAST, 2018)

Recognizing important factors of influencing trust in O2O models: an example of OpenTable. - Jing-Rong Chang; Mu-Yen Chen; Long-Sheng Chen; Wan-Ting Chien (Soft Comput., 2020)