CRM Technological Solutions: An Approach Of The Critical Success Factors In The Implementation Process. - Wander Trindade Venturini; Óscar González-Benito (MCIS, 2009)

CRM software success: a proposed performance measurement scale. - Wander Trindade Venturini; Óscar González-Benito (J. Knowl. Manag., 2015)

CRM Technology: Implementation Project and Consulting Services as Determinants of Success. - Óscar González-Benito; Wander Trindade Venturini; Javier González-Benito (Int. J. Inf. Technol. Decis. Mak., 2017)