Leveraging Business Process Redesign Through IS/TQM Synergy: CIOs Target Research Directions. - Warren Harkness; Richard Nortnik; Patricia M. Wallington (ICIS, 1992)

Sustaining Process Improvement and Innovation in the Information Services Function: Lessons Learned at the Bose Corporation. - Warren Harkness; William J. Kettinger; Albert H. Segars (MIS Q., 1996)

Process Management and Supply-Chain Integration at the Bose Corporation. - Albert H. Segars; Warren J. Harkness; William J. Kettinger (Interfaces, 2001)