On intuitionistic fuzzy decision-making using soft likelihood functions. - Liguo Fei; Yuqiang Feng; Luning Liu; Weicheng Mao (Int. J. Intell. Syst., 2019)

Does Customers' Emotion toward Voice-based Service AI Cause Negative Reactions? Empirical Evidence from a Call Center. - Bin Li; Luning Liu; Weicheng Mao; Yongcumu Qu (HICSS, 2022)

Voice artificial intelligence service failure and customer complaint behavior: The mediation effect of customer emotion. - Bin Li; Luning Liu; Weicheng Mao; Yongcuomu Qu; Yanhong Chen (Electron. Commer. Res. Appl., 2023)