Quality management of B2C e-commerce service based on human factors engineering. - Wenming Zuo; Qiuping Huang; Chang Fan; Zhenpeng Zhang (Electron. Commer. Res. Appl., 2013)

Application of EWOM to Service Quality Management of Electronic Commerce. - Huaqiong Chen; Wenming Zuo; Zhenpeng Zhang (ICMSS, 2017)

Service quality management of online car-hailing based on PCN in the sharing economy. - Wenming Zuo; Wenfeng Zhu; Shaojie Chen; Xinming He (Electron. Commer. Res. Appl., 2019)

A 2020 perspective on "Service quality management of online car-hailing based on PCN in the sharing economy". - Wenming Zuo; Wenfeng Zhu; Shaojie Chen; Xinming He (Electron. Commer. Res. Appl., 2020)

Distinguishing the most valuable consumers in social commerce using graphical evaluation and review technique - in the view of incentives. - Xu Chen; Yingliang Wu; Junfeng Liao; Wenming Zuo; Rujie Zhong (Kybernetes, 2023)