Red-faced ROUGE: Examining the Suitability of ROUGE for Opinion Summary Evaluation. - Wenyi Tay; Aditya Joshi; Xiuzhen Zhang 001; Sarvnaz Karimi; Stephen Wan 001 (ALTA, 2019)

Not All Reviews Are Equal: Towards Addressing Reviewer Biases for Opinion Summarization. - Wenyi Tay (ACL (2), 2019)

Beyond mean rating: Probabilistic aggregation of star ratings based on helpfulness. - Wenyi Tay; Xiuzhen Zhang 001; Sarvnaz Karimi (J. Assoc. Inf. Sci. Technol., 2020)