Older User-Computer Interaction on the Internet: How Conversational Agents Can Help. - Wi-Suk Kwon; Veena Chattaraman; Soo In Shim; Hanan Alnizami; Juan E. Gilbert (HCI (2), 2011)

Locus of Control in Conversational Agent Design: Effects on Older Users' Interactivity and Social Presence. - Veena Chattaraman; Wi-Suk Kwon; Juan E. Gilbert; Shelby Solomon Darnell (IVA, 2012)

Virtual agents in retail web sites: Benefits of simulated social interaction for older users. - Veena Chattaraman; Wi-Suk Kwon; Juan E. Gilbert (Comput. Hum. Behav., 2012)

Modeling Conversational Flows for In-Store Mobile Decision Aids. - Wi-Suk Kwon; Veena Chattaraman; Kacee Ross; Kiana Alikhademi; Juan E. Gilbert (HCI (30), 2018)

AI-Based Technical Approach for Designing Mobile Decision Aids. - Kiana Alikhademi; Brianna Richardson; Kassandra Ross; Jihyun Sung; Juan E. Gilbert; Wi-Suk Kwon; Veena Chattaraman (HCI (34), 2019)

Should AI-Based, conversational digital assistants employ social- or task-oriented interaction style? A task-competency and reciprocity perspective for older adults. - Veena Chattaraman; Wi-Suk Kwon; Juan E. Gilbert; Kassandra Ross (Comput. Hum. Behav., 2019)

What Functions on the Medicare Plan Finder Do Older Medicare Beneficiaries Use? - Mohammad Shahidul Kader; Wi-Suk Kwon; Salisa Westrick; Kassandra Ross; Yi Zhao; Xiao Huang (HCI (37), 2021)

Medicare Plan Decisions: What Strategy Do Older Adults Use for e-Healthcare Decision-Making and What Intelligent Assistance Do They Need? - Kassandra Ross; Wi-Suk Kwon; Salisa Westrick; Mohammad Shahidul Kader; Yi Zhao; Xiao Huang (HCI (37), 2021)

Designing Intelligent Decision Assistants to Assist Seniors with Medicare Plan Decision-Making: An Application of Cognitive Response Theories. - Ebenezer Nana Banyin Harrison; Wi-Suk Kwon; Xiao Huang; Nick McCormick; Salisa Westrick (HCI (33), 2023)

Effects of Conversational AI Assistance and Decision Stages on the Flow Experience of Older Users' of an e-Healthcare Decision Tool. - Xiao Huang; Wi-Suk Kwon; Ebenezer Nana Banyin Harrison; Nick McCormick; Salisa Westrick (HCI (44), 2023)

Small retail businesses' social media adoption amid a crisis. - Hongjoo Woo; Wi-Suk Kwon; Amrut Sadachar; Zhenghao Tong; Jimin Yang (Ind. Manag. Data Syst., 2024)