How BPM Impacts Jobs: An Exploratory Field Study. - Willem Mertens; Joachim Van den Bergh; Stijn Viaene; Friederike Schröder-Pander (HICSS, 2011)

Knowledge Intensive Business Processes: An Exploratory Study. - Öykü Isik; Joachim Van den Bergh; Willem Mertens (HICSS, 2012)

Practices of knowledge intensive process management: quantitative insights. - Öykü Isik; Willem Mertens; Joachim Van den Bergh (Bus. Process. Manag. J., 2013)

Ten principles of good business process management. - Jan vom Brocke; Theresa Schmiedel; Jan Recker; Peter Trkman; Willem Mertens; Stijn Viaene (Bus. Process. Manag. J., 2014)

From business process management to customer process management. - Peter Trkman; Willem Mertens; Stijn Viaene; Paul Gemmel (Bus. Process. Manag. J., 2015)

From One-stop-shop to no-stop-shop: an E-Government stage Model. - Hendrik Scholta; Willem Mertens; Angela Reeve; Marek Kowalkiewicz (ECIS, 2017)

Positive Deviance and Leadership: An Exploratory Field Study. - Willem Mertens; Jan Recker (HICSS, 2017)

Complete and Interpretable Conformance Checking of Business Processes. - Luciano García-Bañuelos; Nick van Beest; Marlon Dumas; Marcello La Rosa; Willem Mertens (IEEE Trans. Software Eng., 2018)

From one-stop shop to no-stop shop: An e-government stage model. - Hendrik Scholta; Willem Mertens; Marek Kowalkiewicz; Jörg Becker 001 (Gov. Inf. Q., 2019)

New Guidelines for Null Hypothesis Significance Testing in Hypothetico-Deductive IS Research. - Willem Mertens; Jan Recker (J. Assoc. Inf. Syst., 2020)