The Opportunities and Barriers of User Profiling in the Public Sector. - Willem Pieterson; Wolfgang Ebbers; Jan van Dijk (EGOV, 2005)

Channel choice determinants; an exploration of the factors that determine the choice of a service channel in citizen initiated contacts. - Willem Pieterson; Jan van Dijk (DG.O, 2007)

E-Services for Citizens: The Dutch Usage Case. - Jan van Dijk; Willem Pieterson; Alexander van Deursen; Wolfgang Ebbers (EGOV, 2007)

Personalization in the public sector: An inventory of organizational and user obstacles towards personalization of electronic services in the public sector. - Willem Pieterson; Wolfgang Ebbers; Jan van Dijk (Gov. Inf. Q., 2007)

Multi-channel management strategy and coordination: the next hurdle in customer-orientation. - Bram Klievink; Marijn Janssen; Willem Pieterson; Erwin Fielt (DG.O, 2008)

Citizen behavior in a multi-channel environment. - Willem Pieterson; Marije Teerling (DG.O, 2008)

Multi-channel management workshop. - Marije Teerling; Willem Pieterson; Marijn Janssen; Bram Klievink; Koen Pauwels (DG.O, 2008)

Channel Perceptions and Usage: Beyond Media Richness Factors. - Willem Pieterson; Marije Teerling; Wolfgang Ebbers (EGOV, 2008)

Electronic government: Rethinking channel management strategies. - Wolfgang E. Ebbers; Willem J. Pieterson; H. N. Noordman (Gov. Inf. Q., 2008)

Multi-channel management: putting it into practice. - Willem Pieterson; Bram Klievink; Marijn Janssen (D.GO, 2009)

Multi-channel marketing: an experiment on leading citizens to online public services. - Marije Teerling; Willem Pieterson (D.GO, 2009)

Channel Integration in Governmental Service Delivery: The Effects on Citizen Behavior and Perceptions. - Willem Pieterson; Marije Teerling (EGOV, 2009)

Government Multichannel Marketing: How to Seduce Citizens to the Web Channels? - Marije Teerling; Willem Pieterson (HICSS, 2009)

Channel Choice and Source Choice of Entrepreneurs in a Public Organizational Context: The Dutch Case. - Jurjen Jansen; Lidwien van de Wijngaert; Willem Pieterson (EGOV, 2010)

Multichannel marketing: An experiment on guiding citizens to the electronic channels. - Marije L. Teerling; Willem Pieterson (Gov. Inf. Q., 2010)

Citizens and Service Channels: Channel Choice and Channel Management Implications. - Willem Pieterson (Int. J. Electron. Gov. Res., 2010)

Channel Choice in the G2B Context: Towards a Research Agenda. - Yvon van den Boer; Willem Pieterson; Rex Arendsen (I3E, 2011)

Influencing citizen behavior: Experiences from multichannel marketing pilot projects. - Lidwien van de Wijngaert; Willem Pieterson; Marije Teerling (Int. J. Inf. Manag., 2011)

How to improve e-government use: An empirical examination of multichannel marketing instruments. - Marije Teerling; Willem Pieterson (Inf. Polity, 2011)

On the Interaction of Source and Channel Choice in the Government-to-Business Context. - Yvon van den Boer; Lidwien van de Wijngaert; Willem Pieterson; Rex Arendsen (EGOV, 2012)

Source and Channel Choices in Business-to-Government Service Interactions: A Vignette Study. - Yvon van den Boer; Willem Pieterson; Rex Arendsen; Manon De Groot (EGOV, 2014)

In search of information: Investigating source and channel choices in business-to-government service interactions. - Yvon van den Boer; Rex Arendsen; Willem Pieterson (Gov. Inf. Q., 2016)

Facts and feelings: The role of rational and irrational factors in citizens' channel choices. - Wolfgang E. Ebbers; Marloes G. M. Jansen; Willem J. Pieterson; Lidwien A. L. van de Wijngaert (Gov. Inf. Q., 2016)

New Channels, New Possibilities: A Typology and Classification of Social Robots and Their Role in Multi-channel Public Service Delivery. - Willem Pieterson; Wolfgang Ebbers; Christian Østergaard Madsen (EGOV, 2017)

Towards a model of source and channel choices in business-to-government service interactions: A structural equation modeling approach. - Yvon van den Boer; Willem Pieterson; Rex Arendsen; Jan van Dijk (Gov. Inf. Q., 2017)

Channel Choice Complications - Exploring the Multiplex Nature of Citizens' Channel Choices. - Christian Østergaard Madsen; Sara Hofmann; Willem Pieterson (EGOV, 2019)

The Relationship Between Outbound and Inbound Communication in Government-to-Citizen Interaction. - Christian Ø. Madsen; Willem Pieterson; Sara Hofmann (EGOV-CeDEM-ePart-*, 2020)

Measure What Matters: A Dual Outcome Service Quality Model for Government Service Delivery. - Willem Pieterson; Cindy Weng (EGOV, 2020)

Channel choice evolution: An empirical analysis of shifting channel behavior across demographics and tasks. - Willem J. Pieterson; Wolfgang E. Ebbers (Gov. Inf. Q., 2020)

Omni-Channel Overtures Defining the Concept and Its Applicability in Public Sector Channel Management. - Willem Pieterson; Christian Østergaard Madsen; Wolfgang Ebbers (EGOV, 2022)