A higher education student service quality and satisfaction model. - William D. Senn; Kittipong Boonme; Gayle Prybutok; Victor R. Prybutok (Int. J. Serv. Stand., 2019)

Emotional Satisfaction and IS Continuance Behavior: Reshaping the Expectation-Confirmation Model. - Md Rasel Al Mamun; William D. Senn; Daniel A. Peak; Victor R. Prybutok; Russell A. Torres (Int. J. Hum. Comput. Interact., 2020)

Toward Understanding the Technology Trust Calculus in Healthcare: A Generation Z and Millennial View. - Mohammed Sajedur Rahman; Juan A. Chavarria; Md. Rakibul Hoque; William D. Senn; Geethalakshmi S. Lakshmikanth; Javier Flores 003; Douglass Smith (HICSS, 2021)