Technical Note - Some Simpler Bounds on the Mean Queuing Time. - William G. Marchal (Oper. Res., 1978)

State Dependence in M/G/1 Server-Vacation Models. - Carl M. Harris; William G. Marchal (Oper. Res., 1988)

Robustness of Rootfinding in Single-Server Queueing Models. - Mohan L. Chaudhry; Carl M. Harris; William G. Marchal (INFORMS J. Comput., 1990)

Distribution Estimation Using Laplace Transforms. - Carl M. Harris; William G. Marchal (INFORMS J. Comput., 1998)