Mr. Rogers Meets Technology: Technology Service Neighborhoods in the IU School of Education. - William Goveia; Jennifer Reed; Carol Rhodes (SIGUCCS, 1999)

Information Provision vs. Direct Services in User Support. - Carol Rhodes; William Goveia; Brian Sierkowski (SIGUCCS, 2000)

Creating usable simplicity in a text-based "quick help" website. - Brian Sierkowski; Carol Rhodes; William Goveia (SIGUCCS, 2001)

Navigating new waters: a proposal for dealing with emerging technology. - William Goveia; Carol Rhodes (SIGUCCS, 2002)

Faculty training initiative at the indiana university school of education: a paricipative effort. - Carol Rhodes; William Goveia (SIGUCCS, 2002)