Business Process Redesign and Information Architecture: Establishing the Missing Links. - James T. C. Teng; William J. Kettinger; Subashish Guha (ICIS, 1992)

The Chief Information Officer: A Study of Managerial Roles. - Varun Grover; Seung Ryul Jeong; William J. Kettinger; Choong C. Lee (J. Manag. Inf. Syst., 1993)

National infrastructure diffusion and the U.S. information super highway. - William J. Kettinger (Inf. Manag., 1994)

Strategic users of information technology: a longitudinal analysis of organizational strategy and performance. - Albert H. Segars; Varun Grover; William J. Kettinger (J. Strateg. Inf. Syst., 1994)

Strategic Information Systems Revisited: A Study in Sustainability and Performance. - William J. Kettinger; Varun Grover; Subashish Guha; Albert H. Segars (MIS Q., 1994)

Business Process Redesign and Information Architecture: Exploring the Relationships. - James T. C. Teng; William J. Kettinger (Data Base, 1995)

The Implementation of Business Process Reengineering. - Varun Grover; Seung Ryul Jeong; William J. Kettinger; Shouhong Wang (J. Manag. Inf. Syst., 1995)

Special Section: Toward a Theory of Business Process Change Management. - William J. Kettinger; Varun Grover (J. Manag. Inf. Syst., 1995)

Market Segmentation of Information Systems Academic Programs based on Job Placement: A Model and Pilot Study. - Choong C. Lee; William J. Kettinger; Jean-Pierre Kullboer (J. Inf. Syst. Educ., 1996)

Information architectural design in business process reengineering. - William J. Kettinger; James T. C. Teng; Subashish Guha (J. Inf. Technol., 1996)

Sustaining Process Improvement and Innovation in the Information Services Function: Lessons Learned at the Bose Corporation. - Warren Harkness; William J. Kettinger; Albert H. Segars (MIS Q., 1996)

Selling in the era of the "Net": integration of electronic commerce in small firms. - William J. Kettinger; Gary Hackbarth (ICIS, 1997)

"Zoning-in" on information systems service quality: continuous refinement of the SERVQUAL measurement. - William J. Kettinger; Choong C. Lee (ICIS, 1997)

Special Section: The Impacts of Business Process Change on Organizational Performance. - Varun Grover; William J. Kettinger (J. Manag. Inf. Syst., 1997)

Business Process Change and Organizational Performance: Exploring an Antecedent Model. - Subo Guha; Varun Grover; William J. Kettinger; James T. C. Teng (J. Manag. Inf. Syst., 1997)

Pragmatic Perspectives on the Measurement of Information Systems Service Quality. - William J. Kettinger; Choong C. Lee (MIS Q., 1997)

Business Process Change: A Study of Methodologies, Techniques, and Tools. - William J. Kettinger; James T. C. Teng; Subashish Guha (MIS Q., 1997)

Building an E-Business Strategy. - Gary Hackbarth; William J. Kettinger (Inf. Syst. Manag., 2000)

Process Management and Supply-Chain Integration at the Bose Corporation. - Albert H. Segars; Warren J. Harkness; William J. Kettinger (Interfaces, 2001)

Understanding the IS-user divide in IT innovation. - William J. Kettinger; Choong C. Lee (Commun. ACM, 2002)

The Extent of Enterprise System Adoption in Companies: A Multiple Theoretical Perspective. - Kuo-Chung Chang; Andrew Gold; William J. Kettinger (AMCIS, 2003)

Strategic aspirations for net-enabled business. - Gary Hackbarth; William J. Kettinger (Eur. J. Inf. Syst., 2004)

Informating the Clan: Controlling Physicians' Costs and Outcomes. - Rajiv Kohli; William J. Kettinger (MIS Q., 2004)

Zones of Tolerance: Alternative Scales for Measuring Information Systems Service Quality. - William J. Kettinger; Choong C. Lee (MIS Q., 2005)

The Role of Electronic Integration and Absorptive Capacity on Interorganizational Cost Management in Supply Chains. - Lorraine Lee; Louis Fayard; William J. Kettinger; Robert Leitch (ICIS, 2006)

An Evolutionary Information-Processing Theory of Knowledge Creation. - Yuan Li 002; William J. Kettinger (J. Assoc. Inf. Syst., 2006)

Striking the Right Balance When Users are Good at IT Too!: Partnering for Enterprise System Success. - Joshua M. Davis; William J. Kettinger (AMCIS, 2008)

Why People Continue to Use Social Networking Services: Developing a Comprehensive Model. - Tao Hu 010; William J. Kettinger (ICIS, 2008)

A Three Level Model of SOA Maturity: Toward Achieving Sense and Respond. - Lakshman Mahadevan; William J. Kettinger; Rahul Paul (AMCIS, 2009)

Assimilation of Enterprise Systems: The Mediating Role of Information Integration of Information Impact. - Kuo-Chung Chang; William J. Kettinger; Chen Zhang 002 (ICIS, 2009)

When users are IT experts too: the effects of joint IT competence and partnership on satisfaction with enterprise-level systems implementation. - Joshua M. Davis; William J. Kettinger; Dimitar G. Kunev (Eur. J. Inf. Syst., 2009)

Understanding the consequences of information systems service quality on IS service reuse. - William J. Kettinger; Sung-Hee "Sunny" Park; Jeffery Smith (Inf. Manag., 2009)

Creating Better Governance of Offshore Services. - Judith C. Simon; Robin S. Poston; Bill Kettinger (Inf. Syst. Manag., 2009)

Managing the Vendor Set: Achieving Best Pricing and Quality Service in IT Outsourcing. - Robin S. Poston; William J. Kettinger; Judith C. Simon (MIS Q. Executive, 2009)

'Stuff' Happens: A Theoretical Framework for Internal IS Service Recovery. - Mohammad Said Najjar; Aaron Kennon Smith; William J. Kettinger (AMCIS, 2010)

Understanding Information Behavior and the Relationship to Job Performance. - Yujong Hwang; William J. Kettinger; Mun Yong Yi (Commun. Assoc. Inf. Syst., 2010)

The infological equation extended: towards conceptual clarity in the relationship between data, information and knowledge. - William J. Kettinger; Yuan Li 002 (Eur. J. Inf. Syst., 2010)

Designing Enterprise IT Architectures to Optimize Flexibility and Standardization in Global Business. - William J. Kettinger; Donald A. Marchand; Joshua M. Davis (MIS Q. Executive, 2010)

A fork in the road: a conceptual model of online consumer iterative search. - Chen Zhang 002; Anssi Öörni; William J. Kettinger; Jeffrey P. Kaleta (ECIS, 2011)

Nonadopters of Online Social Network Services: Is It Easy to Have Fun Yet? - Tao Hu 010; Robin S. Poston; William J. Kettinger (Commun. Assoc. Inf. Syst., 2011)

What Determines Actual Use of Mobile Web Browsing Services? A Contextual Study in Korea. - Haejung Yun; Choong C. Lee; Byung Geun Kim; William J. Kettinger (Commun. Assoc. Inf. Syst., 2011)

The successful implementation of customer relationship management (CRM) system projects. - Khawaja Asjad Saeed; Varun Grover; William J. Kettinger; Subo Guha (Data Base, 2011)

Information management practices (IMP) from the senior manager's perspective: an investigation of the IMP construct and its measurement. - William J. Kettinger; Donald A. Marchand (Inf. Syst. J., 2011)

CIO and Business Executive Leadership Approaches to Establishing Company-wide Information Orientation. - William J. Kettinger; Chen Zhang 002; Donald A. Marchand (MIS Q. Executive, 2011)

The Mediating Role of Adaptive Personalization in Online Shopping. - Son Bui; Insu Park; William J. Kettinger (AMCIS, 2012)

A Relational View of Accounting Information Sharing. - Lorraine Lee; Dutch Fayard; Robert Leitch; William J. Kettinger (AMCIS, 2012)

Theorizing the Dual Role of Information Technology in Technostress Research. - Jignya Patel; Sung Yul Ryoo; William J. Kettinger (AMCIS, 2012)

Impact of IT Product Compatibility Initiatives on the Market Value of Firms. - Chen Zhang 002; Qizhi Dai; Deepti Agrawal; William J. Kettinger (ECIS, 2012)

Personal Information Breach as a Service Failure: Examining Relationships among Recovery Efforts, Justice, and Customer Responses. - Haejung Yun; Choong C. Lee; William J. Kettinger (ICIS, 2012)

A New Open Door: The Smartphone's Impact on Work-to-Life Conflict, Stress, and Resistance. - Haejung Yun; William J. Kettinger; Choong C. Lee (Int. J. Electron. Commer., 2012)

Adverse Selection in Online New-Goods Market: An Analysis of Product Uncertainty and Seller Uncertainty. - Son Bui; William J. Kettinger (AMCIS, 2013)

Personalization to New Website Users: The Role of Trust and Culture. - Son Bui; William J. Kettinger; Insu Park (AMCIS, 2013)

Applying the job demand-resource theoretical framework to better understand the stress inducing and reducing aspects of IT in jobs. - Jignya Patel; William J. Kettinger; Sung Yul Ryoo (CPR, 2013)

IT-enabled Interorganizational Information Sharing Under Co-opetition in Disasters: A Game-Theoretic Framework. - Tina Wakolbinger; Frances Hauge Fabian; William J. Kettinger (Commun. Assoc. Inf. Syst., 2013)

A study on the motivational aspects of information management practice. - Yujong Hwang; William J. Kettinger; Mun Yong Yi (Int. J. Inf. Manag., 2013)

Research Note - A View from the Top: Integrated Information Delivery and Effective Information Use from the Senior Executive's Perspective. - William J. Kettinger; Chen Zhang 002; Kuo-Chung Chang (Inf. Syst. Res., 2013)

Data Monetization: Lessons from a Retailer's Journey. - Mohammad Said Najjar; William J. Kettinger (MIS Q. Executive, 2013)

IT and Agility in the Social Enterprise: A Case Study of St Jude Children's Research Hospital's "Cure4Kids" IT-Platform for International Outreach. - Sandra M. Richardson; William J. Kettinger; Michael S. Banks; Yuri Quintana (J. Assoc. Inf. Syst., 2014)

Mindfully Experimenting with IT: Cases on Corporate Social Media Introduction. - Robin S. Poston; William J. Kettinger (J. Database Manag., 2014)

Editor's Comments. - Dorothy E. Leidner; Jan Damsgaard; Bill Kettinger; Mary C. Lacity (MIS Q. Executive, 2014)

Late to the Game: Assessing IT Integration Risk after the Acquisition Target Has Been Identified. - Stefan Henningsson; William J. Kettinger (HICSS, 2015)

Running on Hybrid: Control Changes when Introducing an Agile Methodology in a Traditional "Waterfall" System Development Environment. - Lakshman Mahadevan; William J. Kettinger; Thomas O. Meservy (Commun. Assoc. Inf. Syst., 2015)

The effect of online social value on satisfaction and continued use of social media. - Tao Hu 010; William J. Kettinger; Robin S. Poston (Eur. J. Inf. Syst., 2015)

Personal information management effectiveness of knowledge workers: conceptual development and empirical validation. - Yujong Hwang; William J. Kettinger; Mun Yong Yi (Eur. J. Inf. Syst., 2015)

The roles of psychological climate, information management capabilities, and IT support on knowledge-sharing: an MOA perspective. - William J. Kettinger; Yuan Li 002; Joshua M. Davis; Lynda Kettinger (Eur. J. Inf. Syst., 2015)

System sourcing and information processing capability in supply chains: a study of small suppliers. - Liwen Hou; Ling Xue; Son Bui; William J. Kettinger (Inf. Technol. Manag., 2016)

Understanding Information Systems Integration Deficiencies in Mergers and Acquisitions: A Configurational Perspective. - Stefan Henningsson; William J. Kettinger (J. Manag. Inf. Syst., 2016)

Managing IT Integration Risk in Acquisitions. - Stefan Henningsson; William J. Kettinger (MIS Q. Executive, 2016)

Introduction to Practice-based IS Research Minitrack. - Dorothy E. Leidner; Bill Kettinger; Ester Gonzalez 001; Michael Milovich (HICSS, 2017)

Introduction to the Minitrack on Practice-based IS Research. - Dorothy E. Leidner; Bill Kettinger; Ester Gonzalez 001; Michael Milovich (HICSS, 2018)

Formation and Effect of Social Media Usage Habit. - Tao Hu 010; Thomas F. Stafford; William J. Kettinger; Xihui Paul Zhang; Hua Dai 002 (J. Comput. Inf. Syst., 2018)

Special Section: The Transformative Value of Cloud Computing: A Decoupling, Platformization, and Recombination Theoretical Framework. - Alexander Benlian; William J. Kettinger; Ali Sunyaev; Till J. Winkler (J. Manag. Inf. Syst., 2018)

Established Companies' Strategic Responses to Sharing Economy Threats. - Chen Zhang 002; William J. Kettinger; Prajakta Kolte; Sungjin Yoo (MIS Q. Executive, 2018)

Information Management Capabilities in the Digital Era: The Senior Manager's Perspective. - William J. Kettinger; He Li 003; Chen Zhang 002 (ICIS, 2019)

The Changing Tides of Investments and Strategies and Their Impacts on Security Breaches. - He Li 003; Sungjin Yoo; William J. Kettinger (ICIS, 2019)

Introduction to the Minitrack on Practice-based IS Research. - Gabriele Piccoli; Michael Milovich; Ester Gonzalez 001; Bill Kettinger (HICSS, 2020)

Transformative rare events: Leveraging digital affordance actualisation. - Stefan Henningsson; William J. Kettinger; Chen Zhang 002; Nageswaran Vaidyanathan (Eur. J. Inf. Syst., 2021)

The Building Blocks of Software Platforms: Understanding the Past to Forge the Future. - He Li 003; William J. Kettinger (J. Assoc. Inf. Syst., 2021)

The Roles of IT Strategies and Security Investments in Reducing Organizational Security Breaches. - He Li 003; Sungjin Yoo; William J. Kettinger (J. Manag. Inf. Syst., 2021)

We're engaged! Following the path to a successful information management capability. - William J. Kettinger; Sung Yul Ryoo; Donald A. Marchand (J. Strateg. Inf. Syst., 2021)

Giving to Get Well: Patients' Willingness to Manage and Share Health Information on AI-Driven Platforms. - Nirmalee I. Raddatz; William J. Kettinger; Joshua G. Coyne (Commun. Assoc. Inf. Syst., 2022)

IS incident recovery and service value: a service-dominant logic view. - Mohammad Said Najjar; William J. Kettinger; Lynda Kettinger (Eur. J. Inf. Syst., 2022)

Testing the Relationship Between Information and Knowledge in Computer-Aided Decision-Making. - Yuan Li 002; William J. Kettinger (Inf. Syst. Frontiers, 2022)

Identity Sharing and Adaptive Personalization Influencing Online Repurchases. - Son Bui; William J. Kettinger; Insu Park (J. Comput. Inf. Syst., 2022)

Digital Platform Ecosystem Dynamics: The Roles of Product Scope, Innovation, and Collaborative Network Centrality. - He Li 003; Chen Zhang 002; William J. Kettinger (MIS Q., 2022)

Introduction to the Minitrack on Practice-based IS Research. - Michael Milovich; Joaquin Rodriguez; Bill Kettinger; Gabriele Piccoli (HICSS, 2024)

The Influence of Context Factors on Cooperation in IS Integration Projects for Horizontal Mergers. - Carol V. Brown; William J. Kettinger; Esra Goren; Barbara Wixom (Commun. Assoc. Inf. Syst., 2024)

IT Job Infusion 'Keeps on Truckin': Towards a Context-based Framework. - Jignya Patel; William J. Kettinger; Sung Yul Ryoo (Commun. Assoc. Inf. Syst., 2024)

Dark Clouds on the Horizon? Effects of Cloud Storage on Security Breaches. - He Li 003; William J. Kettinger; Sungjin Yoo (J. Manag. Inf. Syst., 2024)

Do Digital Platforms Improve the Performance of Nonbinding Contracts? Evidence From the Amazon Freight Platform. - Ali Shirzadi Babakan; He Li 003; William J. Kettinger (MIS Q., 2025)