The Opportunities and Barriers of User Profiling in the Public Sector. - Willem Pieterson; Wolfgang Ebbers; Jan van Dijk (EGOV, 2005)

Why E-government Usage Lags Behind: Explaining the Gap Between Potential and Actual Usage of Electronic Public Services in the Netherlands. - Alexander van Deursen; Jan van Dijk; Wolfgang Ebbers (EGOV, 2006)

E-Services for Citizens: The Dutch Usage Case. - Jan van Dijk; Willem Pieterson; Alexander van Deursen; Wolfgang Ebbers (EGOV, 2007)

Resistance and support to electronic government, building a model of innovation. - Wolfgang E. Ebbers; J. A. G. M. van Dijk (Gov. Inf. Q., 2007)

Personalization in the public sector: An inventory of organizational and user obstacles towards personalization of electronic services in the public sector. - Willem Pieterson; Wolfgang Ebbers; Jan van Dijk (Gov. Inf. Q., 2007)

Channel Perceptions and Usage: Beyond Media Richness Factors. - Willem Pieterson; Marije Teerling; Wolfgang Ebbers (EGOV, 2008)

Explaining the acceptance and use of government Internet services: A multivariate analysis of 2006 survey data in the Netherlands. - J. A. G. M. van Dijk; Oscar Peters; Wolfgang Ebbers (Gov. Inf. Q., 2008)

Electronic government: Rethinking channel management strategies. - Wolfgang E. Ebbers; Willem J. Pieterson; H. N. Noordman (Gov. Inf. Q., 2008)

Impact of the digital divide on e-government: Expanding from channel choice to channel usage. - Wolfgang E. Ebbers; Marloes G. M. Jansen; A. J. A. M. van Deursen (Gov. Inf. Q., 2016)

Facts and feelings: The role of rational and irrational factors in citizens' channel choices. - Wolfgang E. Ebbers; Marloes G. M. Jansen; Willem J. Pieterson; Lidwien A. L. van de Wijngaert (Gov. Inf. Q., 2016)

New Channels, New Possibilities: A Typology and Classification of Social Robots and Their Role in Multi-channel Public Service Delivery. - Willem Pieterson; Wolfgang Ebbers; Christian Østergaard Madsen (EGOV, 2017)

Corrigendum to "Impact of the digital divide on e-government: Expanding from channel choice to channel usage" [Gov. Inf. Q. 33(4) 685-692]. - Wolfgang Ebbers; Marloes G. M. Jansen; A. J. A. M. van Deursen (Gov. Inf. Q., 2017)

Paper beats ping: On the effect of an increasing separation of notification and content due to digitization of government communication. - Wolfgang E. Ebbers; Lidwien A. L. van de Wijngaert (Gov. Inf. Q., 2020)

Channel choice evolution: An empirical analysis of shifting channel behavior across demographics and tasks. - Willem J. Pieterson; Wolfgang E. Ebbers (Gov. Inf. Q., 2020)

Omni-Channel Overtures Defining the Concept and Its Applicability in Public Sector Channel Management. - Willem Pieterson; Christian Østergaard Madsen; Wolfgang Ebbers (EGOV, 2022)

Resistance to contact tracing applications: The implementation process in a social context. - Iris Anna Maria Verpaalen; Rob W. Holland; Simone Ritter; Madelon van Hooff; Wolfgang Ebbers; Lotty 't Hooft; Esther Metting; Laura Nynke van der Laan (Comput. Hum. Behav., 2022)