Implausible alternatives in eliciting multi-attribute value functions. - Rudolf Vetschera; Wolfgang J. Weitzl; Elisabeth Wolfsteiner (Eur. J. Oper. Res., 2014)

An empirical study on how webcare mitigates complainants' failure attributions and negative word-of-mouth. - Wolfgang J. Weitzl; Clemens Hutzinger; Sabine A. Einwiller (Comput. Hum. Behav., 2018)

Rise and fall of complainants' desires: The role of pre-failure brand commitment and online service recovery satisfaction. - Wolfgang J. Weitzl; Clemens Hutzinger (Comput. Hum. Behav., 2019)

Identifying Sales-Influencing Touchpoints along the Omnichannel Customer Journey. - Robert Zimmermann; Wolfgang J. Weitzl; Andreas Auinger (CENTERIS/ProjMAN/HCist, 2021)

Double jeopardy: effects of inter-failures and webcare on (un-)committed online complainants' revenge. - Clemens Hutzinger; Wolfgang J. Weitzl (Internet Res., 2023)

Be constantly different! How to manage influencer authenticity. - Robert Zniva; Wolfgang J. Weitzl; Christina Lindmoser (Electron. Commer. Res., 2023)