A Review of Quality Dimensions in e-Government Services. - Xenia Papadomichelaki; Babis Magoutas; Christos Halaris; Dimitris Apostolou; Gregoris Mentzas (EGOV, 2006)

Classification and synthesis of quality approaches in e-government services. - Christos Halaris; Babis Magoutas; Xenia Papadomichelaki; Gregoris Mentzas (Internet Res., 2007)

A Multiple-Item Scale for Assessing E-Government Service Quality. - Xenia Papadomichelaki; Gregoris Mentzas (EGOV, 2009)

Analysing e-government service quality in Greece. - Xenia Papadomichelaki; Gregoris Mentzas (Electron. Gov. an Int. J., 2011)

e-GovQual: A multiple-item scale for assessing e-government service quality. - Xenia Papadomichelaki; Gregoris Mentzas (Gov. Inf. Q., 2012)

An Analytic Hierarchy Process for the Evaluation of E-Government Service Quality. - Xenia Papadomichelaki; Vicky Koutsouris; Dimitrios Konstantinidis; Gregoris Mentzas (Int. J. Electron. Gov. Res., 2013)