Digital Platform Expectation Disconfirmation and Customer Satisfaction in Sharing Economy: Moderations of Direct and Indirect Network Effects. - Xiangcheng Yang; Yi Jiang (WHICEB, 2021)

What Motivates People to Share Online Rumors? Deconstructing the Ambiguity of Rumors from a Perspective of Digital Storytelling. - Xiangcheng Yang; Yi Jiang; Wenqian Xu; Siqi Guo (WHICEB, 2021)

How Chatbots' Anthropomorphism Affects User Satisfaction: The Mediating Role of Perceived Warmth and Competence. - Tianqi Zheng; Xingyu Duan; Kang Zhang; Xiangcheng Yang; Yi Jiang (WHICEB (2), 2023)

Make chatbots more adaptive: Dual pathways linking human-like cues and tailored response to trust in interactions with chatbots. - Yi Jiang; Xiangcheng Yang; Tianqi Zheng (Comput. Hum. Behav., 2023)