What Chinese Female Online Shoppers Need - A Case Study by Applying the Kano Model in E-Commerce. - Zhibo Yin; Lingxiao Zhang; Xinheng Fan; Wei Li (HCI (19), 2014)

From Customer Satisfaction to Customer Experience: Online Customer Satisfaction Practice in International E-commerce. - Yanyang Liuqu; Xinheng Fan; Paul L. Fu (HCI (13), 2015)