Co-creating value with customers in online service recovery: Bridging the links between mandatory and voluntary customer participation. - Yu Zhang 100; Yafen Yuan; Bingjia Shao (Electron. Commer. Res. Appl., 2022)

Reducing technology-mediated service exclusion by providing human assistant support for senior citizens: evidence from China. - Yu Zhang 100; Hongquan Ao; Weibin Deng; Yafen Yuan (Inf. Technol. Dev., 2023)