How to Build Robust FAQ Chatbot with Controllable Question Generator? - Yan Pan 018; Mingyang Ma; Bernhard Pflugfelder; Georg Groh (CoRR, 2021)

User Satisfaction Modeling with Domain Adaptation in Task-oriented Dialogue Systems. - Yan Pan 018; Mingyang Ma; Bernhard Pflugfelder; Georg Groh (SIGDIAL, 2022)

Towards the Dark Side of AI Adoption: How Generative AI Extenuates the Perception of Chatbot Errors. - Yan Pan 018; V. Phoebe Pawlik (AMCIS, 2023)

Data-Augmented Task-Oriented Dialogue Response Generation with Domain Adaptation. - Yan Pan 018; Davide Cadamuro; Georg Groh (PACLIC, 2023)

Inferences from Social Media Conversations about the Adoption of Chatbots. - V. Phoebe Pawlik; Yan Pan 018 (HICSS, 2024)