'Strategy Making', Not Re-engineering: Thinking Ahead, Again, and Across for Process Innovation in Home Care. - Desmond Y. S. Wong; Yee Lin Hiew (IEEM, 2018)

Community Operational Research (OR) and Design Thinking for the Health and Social Services: A Comparative Analysis. - Desmond Wong; Yee Lin Hiew (IEEM, 2020)

A Systems Approach to a Sector Productivity Intervention in the Social Services: Report on Methodology. - Desmond Wong; Yee Lin Hiew (IEEM, 2020)