A quantitative approach to measure customer expectation for service innovation within service experience delivery. - Yen-Hao Hsieh; Soe-Tsyr Yuan (ICEC, 2009)

A S-D Logic Based Approach to Input-Output Analysis for Technology Spillover. - Yen-Hao Hsieh; Soe-Tsyr Yuan (HICSS, 2010)

Hawk-Dove Game Based Interactive Design to Manage Customer Expectation. - Yen-Hao Hsieh; Soe-Tsyr Yuan; Siao-Jhen Liou (PACIS, 2010)

Using System Dynamics to Analyze Customer Experience Design. - Yen-Hao Hsieh; Soe-Tsyr Yuan (Int. J. Serv. Sci. Manag. Eng. Technol., 2010)

Modeling service experience design processes with customer expectation management: A system dynamics perspective. - Yen-Hao Hsieh; Soe-Tsyr Yuan (Kybernetes, 2010)

Design of the Customer Expectation Measurement Model in Dynamic Service Experience Delivery. - Yen-Hao Hsieh; Soe-Tsyr Yuan (Pac. Asia J. Assoc. Inf. Syst., 2010)

A System Dynamics Approach for Modeling Service Recovery. - Yen-Hao Hsieh (ITNG, 2011)

A PSO-based intelligent service dispatching mechanism for customer expectation management. - Yen-Hao Hsieh; Soe-Tsyr Yuan; Ruei-Lin Kuo (Expert Syst. Appl., 2011)

Service Mining: Concept and Opportunity. - Wei-Lun Chang; Yen-Hao Hsieh; Hui-Chi Chang (AMCIS, 2012)

The Roles of Customer Expectation and Emotion in Service Experience. - Yen-Hao Hsieh; Soe-Tsyr Yuan (AMCIS, 2012)

Designing a Service Innovation Measurement of SMEs. - Yen-Hao Hsieh (HCI (28), 2013)

Expectation-based coopetition approach to service experience design. - Yen-Hao Hsieh; Yu-Ting Lin 002; Soe-Tsyr Yuan (Simul. Model. Pract. Theory, 2013)

Service interaction design: A Hawk-Dove game based approach to managing customer expectations for oligopoly service providers. - Yen-Hao Hsieh; Soe-Tsyr Yuan; Hsiao-Chen Liu (Inf. Syst. Frontiers, 2014)

FCM-based customer expectation-driven service dispatch system. - Yen-Hao Hsieh; I-Hsuan Chen; Soe-Tsyr Yuan (Soft Comput., 2014)

Applying Affective Computing to Design a Decision Support System for Service Recovery. - Szu-Chieh Chen; Yi-Chun Chuang; Yen-Hao Hsieh (AMCIS, 2015)

The Key Successful Factors of Customer Service Experience. - Yi-Chun Chuang; Yen-Hao Hsieh (AMCIS, 2015)

A Systematic Framework of Value Co-Creation Modelling in Service Systems. - Yen-Hao Hsieh (PACIS, 2015)

An innovative approach to measuring technology spillovers in service-dominant logic. - Yen-Hao Hsieh; Soe-Tsyr Yuan (Kybernetes, 2015)

Using a Markov-switching approach to modelling value co-creation. - Yen-Hao Hsieh; Wei-Ting Chen (ICEC, 2016)

Can Customer Expectations be Measured in Real Time? - Yen-Hao Hsieh; Soe-Tsyr Yuan (Int. J. Inf. Technol. Decis. Mak., 2016)

The Influence of Customer's Sharing Behavior in Social Commerce. - Yen-Hao Hsieh; Ya-Ting Lo; Leng-Heng Chang (AMCIS, 2017)

Examining the Determinants of Valuable Customer Experiences in O2O Commerce Contexts. - Yen-Hao Hsieh; Hsiao-Hsuan Chiu; Wei-Lun Chang (AMCIS, 2018)

Design and characterization of a privacy-based service sustainability measurement mechanism. - Yen-Hao Hsieh (PACIS, 2018)

Modeling dynamic service recovery strategies: a signaling game approach. - Yen-Hao Hsieh; Shu-Yu Yeh (Kybernetes, 2018)

Modeling the impact of service innovation for small and medium enterprises: A system dynamics approach. - Yen-Hao Hsieh; Yun-Hsuan Chou (Simul. Model. Pract. Theory, 2018)

A decision support system for service recovery in affective computing: an experimental investigation. - Yen-Hao Hsieh; Szu-Chieh Chen (Knowl. Inf. Syst., 2020)

Factors influencing consumer purchase behavior toward live streaming commerce. - Yen-Hao Hsieh; XinYun Zhuo (AMCIS, 2021)

Understanding Customer Motivation to Share Information in Social Commerce. - Yen-Hao Hsieh; Ya-Ting Lo (J. Organ. End User Comput., 2021)

Online to offline social interaction on gaming motivations. - Wei-Lun Chang; Li-Ming Chen 002; Yen-Hao Hsieh (Kybernetes, 2022)

Sentiment Analysis: An ERNIE-BiLSTM Approach to Bullet Screen Comments. - Yen-Hao Hsieh; Xin-Ping Zeng (Sensors, 2022)

SWITCHING TO CASHLESS? EXPLORING COSTS OF SWITCHING INTENTION IN MOBILE PAYMENT SERVICES. - Wei-Lun Chang; Yen-Hao Hsieh; I-Ting Lu (J. Organ. Comput. Electron. Commer., 2024)