Applying Affective Computing to Design a Decision Support System for Service Recovery. - Szu-Chieh Chen; Yi-Chun Chuang; Yen-Hao Hsieh (AMCIS, 2015)

The Key Successful Factors of Customer Service Experience. - Yi-Chun Chuang; Yen-Hao Hsieh (AMCIS, 2015)