Influencing factors and mechanism of doctor consultation volume on online medical consultation platforms based on physician review analysis. - Yan Wan 003; Ziqing Peng; Yalu Wang; Yifan Zhang 023; Jinping Gao; Baojun Ma (Internet Res., 2021)

Retailer response to negative online consumer reviews: how can damaged trust be effectively repaired? - Yan Wan; Yifan Zhang 023; Fengting Wang; Yufei Yuan (Inf. Technol. Manag., 2023)